top of page

Welcome to the PuraVita DPC Family!

Below you will find important information exclusive to your membership.

​

(Tip: You might want to consider bookmarking this page for future reference!)

Important Information:

​​

Membership/Billing

hint_health_logo.jpg

Your enrollment was completed in Hint which is our billing and membership management platform.  The link below will allow you access to manage your invoices, payment methods, plan members, and agreements.

Call/Text Messaging

Spruce Image.png

Spruce is our HIPAA compliant phone/texting platform.  If you are interested, please access via link below. 

 

 You can always SMS text straight from your phone to reach the office, but it may not be as secure of a method.

Electronic Health Record

Access the EHR to update forms, medical history, view/schedule appointments, etc.

Other important FYI:

Schedule/Appointments:

​

Will be closed on and around major holidays.

 

Occasionally Dr. Bainbridge will take vacation or have unexpected things affect the schedule.  We will give plenty of notice when possible so you can plan accordingly if time away will include longer than two business days.  You may need to use Urgent Care services at another facility during those rare occasions but you can always try to reach her if it is something she can manage via phone/telehealth upon availability.

 

Dr. Bainbridge will be available to you for emergencies any time, but please be respectful of my time if your problem can wait until business hours.  

​

Routine appointments for chronic issues or wellness/prevention will need to be scheduled in advance to allow for same day availability for more urgent problems. 

Medication Refills:

 

Please allow a minimum of 24 business hours for medication refill requests.  In many cases we will be able to have them completed prior to that time but please plan ahead and make sure you have at least 3-7 days worth of medication so you don’t run out.  If emailing this request, please include “med refill” in the subject line.  Once the refill is sent, you should receive a text and/or email confirmation.  Please contact the office if you do not.  If medications are being ordered/dispensed by PuraVita DPC and they are not in stock, please note that it may take an additional 24 hours.  We will be in contact with you regarding that and get them to you asap.   

Special Notes:

Dr. Bainbridge can only see patient portal messages when logged on to Cerbo.  If you have a more urgent message, please call or text especially after hours.  

Non-urgent messages may not get a response until normal business hours but are okay to send at any time.  
 

bottom of page